Frequently Asked Questions
Below are some of the questions we frequently get about our services. Keep scrolling to the end of the page to see a list of other important resources.
1. How do I sign up to be a member of this site?
Signing up is easy and quick. To do so, simply click here
to get started with the registration process and start interacting online with other registered members right away.
2. Am I guaranteed to meet my ideal soulmate here?
Absolutely! We are certain that you will. Our loaded database of personals increases your chances of meeting several singles here. Many individuals have had success stories, so do you :)
3. I'm NEW to this whole online thing, how does it work?
This site brings together young guys (+18) and older women who are seeking each other for intimate relationship.
Once you are registered, you will have the privilege to browse complete profiles of other members, contact them, chat, and initiate connections...etc.
4. How can i be sure that you will keep my privacy?
We take the privacy of all our members very seriously. We make it our business. None of your info will be put to the open at any given time, no matter the circumstances. Your privacy matters most to us as it does to you.
5. Can I speak to my toy boy before the date?
Yes, you will first need to login to your account and communicate to the toyboy so you can make arrangements before the actual date.
If you are taking them to a social event then it is a good idea to brief him on the event.
6. How do I create a profile?
In the website header, click on "register" and follow the sign up steps. Creating and posting a profile takes only a few minutes.
Think of your e-profile as a quick sketch of who you are, your lifestyle, and what counts most in a relationship.
Our questionnaire will highlight your personality traits and interests and enable you to describe your personality even further in a brief narrative. Why wait? Create your profile today!
7. How do I update my profile?
It's quick and easy to do! To update your profile, just login to your account and then click on "Edit/View profile" and follow the simple instructions.
8. Where in the profile page is my favourite list ?
To see this, log in to your personal account and click on "My favourites", tab - there you can check your favourites list.
9. How do I post a photo/avatar for my profile?
Kenyasugarmummy.com makes it easy for you to post a photo. To upload a photo directly from your
computer, simply sign in to your account and select "Add / Manage photo" in the control panel then follow the simple instructions.
10. How long will it take for my photo to appear?
Normal posting time for photos is 2-3 hours. Our moderator must approve each photo to maintain
the quality of matches available through Kenyasugarmummy.com.
11. How do I change my personal information?
Changing personal information is extremely easy. If you would like to update the information about yourself
that you submitted during registration, write a new heading and description for your profile as well as editing main
criteria for your matches just go to the "Update your Profile" option on "My Settings" page. There you can edit any part
of your personal information. Save it by clicking the Submit button.
12. Can unregistered members view my profile information?
No. Only registered members can do so, but you can also limit the kind of info you wish to display.
13. When I click on My Matches how are you determining these matches for me?
Well, when you click on My Matches you will see some profiles that we think would be good for you based on your desired age range
AND the other person's desired age range. If you have set your preferred age range as 30 and 45 then you will see profiles of
people in this age range- but ONLY those who desire YOUR age.In other words, we determine your matches based on what you
have told us in your Account Settings. To change that age range go to "Account Settings".
14. Will you keep my personal information private and confidential?
Yes. We will never devulge any of your info to the public. Your privacy matters to us as it matters to you.
15. Are profiles censored? Is there any limit to what I can put in my profile?
Yes. All member profiles, when they are originally created as well as when they are modified, must be approved by our admin.
We reserve the right to refuse any profile or photograph that we feel is inappropriate for this site. Also, we ask that you do not put any
personal information in your profile, including, but not limited to: your home address, a personal beeper, phone number,
a real e-mail address or personal web address. Any offenders of this rule will be banned from the site.
16. How do I upload new photos of myself or add/delete photos?
In order to add or change images on your profile, you first need to be logged in. Please first enter your username and
password in the "Member Login" area at the top of the page. Then once you are logged in, look at the top area of the page,
around the middle. You'll see a button that reads "My Photos". Click on the "My Photos" button.
Once you have chosen, click on the "Upload New Image" button.
17. How do I deactivate / delete my profile?
If you just want to DEACTIVATE your account - perhaps you met that special someone you were looking for - and want to see how it works out or maybe you're
just not in the right place to be dating right now, please click here
to go to the account deactivation page. You will be able to re-activate your profile at any time.
18. I cannot login with my username and password. What am I doing wrong?
If you cannot login with your username and password, please first recheck your username and password for KSM.
Many times we have so many usernames and passwords around the internet that we sometimes confuse one site's username/password with another.
If you are certain this is your username and password, make sure that you have typed in the right case for each letter.
If you used a capital 'A' in your username and you accidentally type in a lowercase 'a', you won't be able to login.
19. I received an email notification that someone had Viewed Me or sent me a Private Message/Wink- however, when I login to check it there is nothing there!
The reason that this happens from time to time is because the user that had tried to contact you was determined to be a scam artist.
Scammers are a very unfortunate element of the online dating world and we work very, very hard to eliminate them from KSM community.
20. How accurate is the "Online Now" notification when I see it on a profile?
The "Online Now" notification shows up on a profile when a user logs in and gets into our system. The "Online Now" will go away the moment they log off.
However, if for example they close the website window by clicking the X at the top right corner without Logging Off first - then we
can have no way of knowing that they wanted to log off. In this case, the "Online Now" will continue to appear for 1 hour.
At that point, since there is no activity by the member, the user will be logged off.